FAQs

Our preserved roses will last at least 3 years with proper care. Preserved roses are preserved with special technology, which enables them to maintain their beauty and freshness for a long time. To ensure the best results, we recommend keeping them out of direct sunlight and moisture.

  Can’t. For best appearance, customer cannot remove flowers from box. They are happy there and intend to stay there for the life of the arrangement. In the process of creating each custom flower arrangement, the flowers are carefully placed in the box. Removing them will damage and destroy the unit.

Eternal roses are real roses, so they do have a rose scent. However, their smell will wear off over time and won’t last as long as an arrangement.

Compared with fresh flowers, preserved flowers do not need water and sunlight. Keep it away from direct sunlight, high humidity and too dry environment, and avoid prolonged exposure to high humidity environment to prolong its beautiful time.

Preserved flowers are processed through dehydration and replacement, and the water in the petals is replaced with a special preservation solution to maintain the appearance of the flowers. Dried flowers are air-dried to remove moisture and prevent rotting.

Yes, please contact us directly or send an email to mengluseflower@gmail.com. We can customize exclusive preserved flower gifts according to your needs. Enterprises or wholesale orders are welcome!

Please refer to our return policy. If you find that the product has quality problems after purchase, please contact our customer service as soon as possible after receiving the product, and we will provide you with a return service.

We ship to multiple countries including USA, Canada, Australia, UK, France, UAE and more. To find out if we ship to your country please email mengluseflower@gmail.com or chat with us live and we can arrange a worldwide order for you.

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