925 Sterling Silver Cubic Zirconia Heart Pendant Necklace for Women

SHIPPING

1. Your order will be processed within 2-3 working days after your payment is deposited into our bank account.

2. We are not responsible for any damage or loss of goods during transportation. All damaged packages must be reported to the carrier for damage claim.

3. All orders come with a tracking number so you can track them every step of the way!

4.We do ship worldwide, however shipping rates DO NOT include import fees and taxes. Import taxes and fees must be paid by the receiver, so please be aware prior to ordering.

International Shipping Time Reference

We ship from China
(Weight limit is within 20KG)

Standard Shipping:

We offer global express delivery with standard delivery time of 7-15 days
Depending on your location, you may receive your item earlier or later

Expedited Express (EMS):

US 5-9 working days (Monday to Friday)
UK 4-7 working days (Monday to Friday)
Germany 5-8 working days (Monday to Friday)
France 5-7 working days (Monday to Friday)
Australia 5-7 working days (Monday to Friday)
Singapore 5-9 working days (Monday to Friday)
Japan 3-7 working days (Monday to Friday)
Russia 5-7 working days (Monday to Friday)

*November to January is the peak logistics period, and transportation may be delayed.
Peak hours are subject to actual conditions

📦REFUND POLICY

1. Return Eligibility

In order for an item to be eligible for return, please make sure:
▪️ No more than 30 days after receipt of the item,
▪️ You can provide a video of opening and inspecting the item,
▪️ The item is in its original packaging and condition,
▪️The product has no obvious traces of use

2. Return process

To initiate a return:

2.1 Please contact our customer service staff at: mengluserose.com.
2.2 In your email, indicate the item(s) you wish to return, order number, date of purchase, name of the purchaser and reason for return.
2.3 If returning a product due to a problem, please attach a clear photo of the item showing the problem.
2.4 Our team will review your request and respond within 1-2 working days with instructions on how to process your return.

3.Refund

Once your return is received and inspected, we will send you an email notifying you that your refund has been approved or denied. If approved, your refund will be processed within a certain number of days and automatically applied to your original payment method.

*Returns due to manufacturing defects Shipping & Refund Policy Details or our error will be refunded to the original method of payment. Original shipping charges are non-refundable. Return shipping costs are the responsibility of the buyer.

✓ Any returns are subject to approval

Please see the Return Policy for detailed return requirements.
We should receive the item within 14 days of approval to process your refund.
We reserve the right, at our sole discretion, to refuse the return of any product that does not meet the return conditions set forth above.